Shipping & returns

SHIPPING

Most orders are shipped to the contiguous 48 states by conventional means [UPS, USPS or Federal Express]  via commercial ground, or Ground Home delivery.  Some shipping quotes given online are not necessarily accurate and may need to be recalculated manually.  This most commonly occurs for orders shipped to Alaska, Hawaii, APO/FPO addresses, freight shipments or international.  We will always contact you PRIOR to shipping your order, with the correct shipping cost, and your authorization to run any additional charges.   Signature upon delivery will always be required for orders over $500 in value.  Some of our products may be considered oversized, overweight, or need some type of special handling.  In these instances, our delivery agent will contact you to confirm shipping costs and schedule delivery.  

 

RETURNING MERCHANDISE 

Contact us immediately if you feel you need to return merchandise.  Please call our customer service line at 248-542-1831, or email at customerservice@innovativetdmedical.com.  Oftentimes, our expert staff will be able to answer your questions, or address your needs so that a return is not necessary.  If it is determined you must return or exchange a product, complete the online form for a Return Authorization request for a RMA number. NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA NUMBER.  NO REFUNDS or CREDITS WILL BE ISSUED PRIOR TO Innovative Tool and Design YOUR COMPLETE RETURNED ORDER.  If you have trouble downloading the RA request form, just contact customer service dept. at 248-542-1831 and one will be issued to you.  We will only accept merchandise for return that was purchased from Innovative Tool and Design within 90 days of the receipt date. No returns will be accepted beyond 90 days. The product must be in new, unused condition.  Once you receive your RMA number, .  You can return or exchanged any new ‘unused’ or ‘un-installed’ product at our headquarters in MI OR ship the authorized items back to  Innovative Tool and Design. We recommend use sufficient packaging material, enclose a copy of your original invoice, with RMA# noted on it, and reason for return.

For more information on shipping, returns or ordering, please refer to our Privacy and Policies page.

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